b'CCL TY UNIVERSIGraduating Staff fromProven Educational CCL UniversityRoadmapExposure to a CCL University is our best practices training model for player services staff and comfort station staff. It isWorld Class Service comprised of real-life seminars, standards testing based off the Ritz Carlton model, self-help book reportsEnvironmentand case studies of best practices of the best companies in the world. It is a roadmap for financial advancement during a staff members time with the Club. And bottom line, it is an investment of time and money into our staff with the reward of better service for our members and their guests.Personal Player Services is an integral part of CCL U. Our staff consists of 2025 high school and college students.MentoringOur programming requires spending a lot of time with each employee and providing constant evaluation by the professional staff to ensure standards and expectations are met on a daily basis. Since staff create our first and last touchpoint with our members and their guests, they are the most important to our operation.Interact with Our Comfort Station team is made up of 1520 college students who play a large role in the service cultureInfluential Members of our Club. They too have their own CCL U program that holds them to a high standard. They go through theand Make Lifetime same training and learning programs that the rest of the staff go through.Connections4'